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Senior Director of HR (Supply Chain) and Associate Relations

Location: Plano, TX
Job # 10607293
Date Posted: 03-13-2018
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Senior Director of HR (Supply Chain) and Associate Relations
J.C. Penney Company, Inc.
Plano, Texas

JCPenney, one of the nation's largest apparel and home furnishings retailers, combines an expansive footprint of more than 850 stores across the United States and Puerto Rico with a powerful e-commerce site,, to connect shoppers how, when and where they prefer to shop. At every customer touchpoint, she will get her Penney’s worth of a broad assortment of products from an extensive portfolio of private, exclusive and national brands. Powering this shopping experience is the customer service and warrior spirit of over 100,000 associates across the globe, all driving toward the Company’s three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer. We're looking for motivated, talented individuals who can emerge as Warriors in our organization.
The Company is seeking a Sr. Director of HR Supply Chain and Associate Relations to lead the JCPenney Supply Chain HR generalist teams (including domestic and international Sourcing teams and contact centers) and the Associate Relations function. This leader will create an HR Supply Chain strategy and partner with business unit leaders and teams in the Supply Chain organization in the development and implementation of all HR plans and programs to build effective teams, and manage and drive performance. This position will create an associate relations strategy and uphold associate relations policies to provide fair and consistent treatment to all associates of JCPenney, and ensure we are providing a workplace of choice with associates that are engaged, committed and highly productive.
The Sr. Director of HR Supply Chain and Associate Relations is responsible for overseeing, innovating and pro-actively infusing best practices that drive business impact across the Company’s human capital programs and initiatives. These include, but are not limited to: talent acquisition, pipeline development, diversity and inclusion, leadership development, performance management, succession planning, total rewards, organizational design and effectiveness, change management, and associate relations.
Primary Responsibilities:
• Be an exemplary servant leader who builds top-performing teams, communicates extremely well, holds people accountable and strives to always get to the best decision for JCPenney and its associates.
• Provide an HR supply chain and associate relations vision and strategy in alignment with the business strategy and lead positive change toward achieving the vision by advancing and perpetuating a culture of measurable continuous improvement in developing human capital across the organization.  
• Define and develop the HR function’s role and its annual objectives with particular emphasis on ensuring that such plans and programs support and enhance collaboration among teams and are in alignment with the overall business and HR strategies. 
• Oversee the implementation of an effective performance management system tied closely to the business objectives and the administration of the total rewards programs.
• Build top-performing teams across supply chain and support affirmative action and other diversity and inclusion initiatives to attract great talent.
• In conjunction with the supply chain leadership team, serve as the driving force in change management and establishing and reinforcing the Company’s transformative culture and values as it continues to be more customer focused, fast-paced, and efficient. Lead/sponsor programs promoting organizational flexibility and effectiveness.
• Hire, develop and motivate a committed, focused human resource team capable of supporting the current and future needs of the Company.  Create back-up for key roles by cross-training key individuals. 
Core Competencies & Accomplishments:
• At least 15 years retail HR business experience which includes direct knowledge of large scale retail transformation. 
• Proven track record leading the retail supply chain and associate relations human resource function as an enterprise-wide leader.
• In-depth understanding of, and experience with, all facets of HR, including Strategy Development, Talent Acquisition, Succession Planning, Associate Relations, Organizational Design, Talent Development, Employee Relations, Total Rewards, HRIS, and Diversity & Inclusion.
• An understanding of the collective bargaining process and exposure to a unionized environment or expertise with union-avoidance programs.
• Proactive influential leader with excellent leadership skills, teaching and motivational abilities with experience leading high performance teams.  
• Experience contributing at the senior management level to develop an organization’s strategic and annual human capital plans and ensuring that the company has the human resources capacity to deliver agreed upon business objectives and plans.
• A proven track record partnering with business leaders to drive strategies through innovative HR processes and initiatives that are cost effective and have made a demonstrated contribution to building businesses HR infrastructure in alignment with human capital requirements globally to keep a nimble, experienced, and well trained workforce.
• Experience creatively recruiting, onboarding, engaging, developing and motivating a strong, diverse human resources team.  Possesses the leadership, reputation and presence to be able to attract best-in-class talent to the organization.  
• Must be viewed as a business leader first with a track record of developing a strategic vision for the human resource supply chain organization, tactically executing and leading the vision and being accountable for the results. 
• Undergraduate degree required. Law degree or advanced degree in human resources preferred.  

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Gyna M. Bivens
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