Assistant Director - Office of Loyalty Giving

The Assistant Director, Office of Loyalty Giving is responsible for supporting the efforts and programs in the Office of Loyalty Giving by coordinating all telemarketing and undergraduate student philanthropy activities. Recruits, selects, trains and evaluates paid student callers and student philanthropy volunteers.

Assumes direct responsibility for achieving telemarketing solicitation goals by: hiring, training, managing and evaluating student supervisors and student employees of TCU's telemarketing effort; developing calling production standards and goals for callers; preparing all materials used on the calling floor (including but not limited to training manual, motivational items, fact sheet and new information as needed); maintaining call quality and pledge confirmation accuracy; coordinating an effective pledge follow-up program; preparing weekly calling reports and year-end analysis.

 

Advances student philanthropy education by advising Student foundation, running the thank you calling program, managing student philanthropy volunteers, and working with the Direct Marketing Coordinator to develop mass marketing strategies and materials.

 

Assists with the planning and execution of TCU Gives Day and Philanthropy Week efforts.

 

Maintains staff confidence and protects operations by keeping information confidential.

 

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

 

Performs other related duties as assigned. 

 

 

 

 

 

Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.