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Assistant Director - Office of Loyalty Giving

Location: Fort Worth, TX
Job # 10654318
Date Posted: 03-19-2018
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Job Summary:
The Assistant Director, Office of Loyalty Giving is responsible for supporting the efforts and programs in the Office of Loyalty Giving by coordinating all telemarketing and undergraduate student philanthropy activities. Recruits, selects, trains and evaluates paid student callers and student philanthropy volunteers.
Duties and Essential Job Functions:
Assumes direct responsibility for achieving telemarketing solicitation goals by: hiring, training, managing and evaluating student supervisors and student employees of TCU's telemarketing effort; developing calling production standards and goals for callers; preparing all materials used on the calling floor (including but not limited to training manual, motivational items, fact sheet and new information as needed); maintaining call quality and pledge confirmation accuracy; coordinating an effective pledge follow-up program; preparing weekly calling reports and year-end analysis.
Advances student philanthropy education by advising Student foundation, running the thank you calling program, managing student philanthropy volunteers, and working with the Direct Marketing Coordinator to develop mass marketing strategies and materials.
Assists with the planning and execution of TCU Gives Day and Philanthropy Week efforts.
Maintains staff confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Performs other related duties as assigned. 
Job Requirements: 
Required Education and Experience:
  • Bachelor's Degree
  • Experience with telemarketing programs.
Preferred Education and Experience:
  • CampusCall experience and professional experience in higher education.
Required Licensure/Certification/Specialized Training:
  • Valid Texas Driver's License.
  • Must be insurable under the university motor vehicle requirements.
Knowledge, Skills & Abilities:
  • Skill in effective written and verbal communication.
  • Skill in the use of telemarketing software and digital dialing systems.
  • Skill in the use of Microsoft Office to include Word, Excel and Outlook.
  • Ability to effectively motivate others.
  • Ability to manage multiple priorities and meet deadlines.
Physical Requirements (With or Without Accommodations):
  • Visual acuity to read information from computer screens, forms and other printed materials and information.
  • Able to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
  • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
  • Lifting and moving objects and equipment up to 10 lbs.
Work Environment:
  • Work is indoors and sedentary.
  • Schedule is standardly Sunday through Thursday from 10 am to 7 pm, but is subject to change and/or variable hours.
  • There are no harmful environmental conditions present for this job.
  • The noise level in this work environment is usually moderate.

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Gyna M. Bivens
President & Executive Director
North Texas LEAD

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