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Director, Inflight Product Planning and Development

Location: Fort Worth, TX
Job # 11255120
Date Posted: 08-09-2018
Create a world class on-board Food & Beverage organization that delivers an innovative industry leading product that meets or exceeds our customers' expectations and provides consistent and reliable service to our front line team members.
Job Description:
The Director provides overall strategic direction in the development of and planning for all on-board products, on all flights, in all classes of service, leading to the achievement of our internal catering vision for the future.
  • Provide leadership in the enhancement and refining of our onboard MarketPlace retail program, focusing on increased incremental revenue and supply chain efficiency, while minimizing risk.
  • Primary liaison for the InFlight Division with all other functional areas, for all issues related to new onboard products and initiatives.  Key relationships will include:  Inflight Operations, Marketing, Purchasing, Airport Customer Service, and Express Operations.
  • Provide strategic leadership in the execution of large-scale initiatives, from initial planning, financial analysis and justification, communication, and implementation, to product evaluation and ongoing analysis. 
  • Create and maintain an environment focused on continuous quality improvement; seek out new business processes and models ensuring long term sustainable high performance.
  • Play a critical role in the transformation of the organization as it relates to catering reliability, financial performance, and overall customer satisfaction.
Minimum Qualifications- Education & Prior Job Experience
  • Undergraduate degree in relevant field or equivalent experience/training
  • At least 7 years work experience developing new, innovative consumer-focused products and services
  • Demonstrated cross-functional leadership and relationship-building skills
  • High level of business acumen; extensive industry knowledge, including an understanding of industry trends, and the competitive environment
  • Demonstrated ability to develop, implement, and manage large-scale product and service initiatives and projects in an efficient, cost effective manner.
  • Highly developed ability to manage budgets and the budgeting process, using company resources efficiently and effectively
  • Demonstrated extensive experience managing vendor relationships, including contract negotiations and administration
  • Excellent verbal and written communication skills with the ability to effectively interact with employees at all levels within the organization
  • Extensive experience in developing and delivering professional presentations
  • Proficient with Microsoft Office software
Qualifications (Cont.)
Preferred Qualifications- Education & Prior Job Experience
  • MBA or other related advanced degree, or equivalent job experience is a plus
Language & Communication Skills
  • Excellent communications skills, written, verbal and presentation

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Gyna M. Bivens
President & Executive Director
North Texas LEAD

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