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AOC Communications Specialist

Location: DFW Airport, TX
Job # 11262308
Date Posted: 08-12-2018

Employee Rewards                         $37,700 - $49,100
As an Airport Operations Center (AOC) Communications Specialist for the DFW Airport, you will have the opportunity to become a “subject matter expert” (SME) for the organization.  You will gain valuable insight and experience in our full-scale service center.  We are the world’s 4th busiest airport in terms of operations…and still growing!  This provides stability and tremendous growth opportunity.  In addition to our generous package of benefits (medical/dental/vision/401K (7%) match) and 3 weeks paid time-off per year that starts to accrue on day one!  As an added benefit, this position will be in the “employee excellence rewards program” that is designed to reward eligible employees for individual performance and achievements of organizational goals.  Our culture continually supports your personal and professional growth by providing tuition reimbursement and on-going trainings for additional certifications and career advancement.  Join us and put your customer service and communication skills to work in our non-traditional call center!
Performance Objectives
  • Responsible for providing quality customer service on all phone calls, emails, or face to face interactions conducted on behalf of the AOC.Multi-tasking, positive, customer focused interactions.
  • Operates and monitors 311 service system and general information telephone systems. Receives and evaluates incoming service and work order requests and routes to appropriate contractor or supervisor.
  • Answers Noise Complaint Line and completes daily report reflecting time and location of noise complaint and forwards report to Noise Compatibility Office.
  • Completes work order service utilizing Infor EAM.Responsible for routine and emergency work orders or requests in support of board, tenant and or airline activities.Utilizes Call Center functionality to capture and log all work transactions.
  • Monitors critical safety and security systems such as the Automated Access Control System (AACS) and DFW Fire Alarm System and notifies Public Safety Telecommunicators of response required events.
  • Receives terminal paging requests from Airport guests/customers and utilizes paging systems to issue paging announcements.
  • Maintains daily activity and emergency event logs; compiles routine and special reports.
  • Notifies airport departments of unanswered systems alarm; interfaces with Airport Operations, Public Safety, Energy and Asset Management, Customer Service and Environmental Affairs as required.
  • Operates an automated weather data reporting system; disseminates weather information to Board staff, airlines and tenants as required.
  • Operates two way radio for communication with Airfield Operations and other Board departments.
  • Issues NOTAMS as communicated by Airfield Operations.
  • Answers Deicing Line requests and works Snow/Ice Desk as required during Winter Weather events.
  • Works rotating shifts as has periodic on-call responsibilities as a mission essential employee.
Essential Requirements
  • High School diploma or GED (some college preferred)
  • Two (2) years of experience in emergency dispatch/telecommunications, call center, airport, airline, or similar phone operations centers
  • Two (2) years of experience in a customer service center environment
  • Must pass typing test of 35 WPM
  • Must pass pre-employment drug screen

Apply/View Full Description 
Gyna M. Bivens
President & Executive Director
North Texas LEAD

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