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Director, Team Member Investigations

Location: Fort Worth, TX
Job # 11271620
Date Posted: 08-15-2018
The Team Member Relations & Investigations role is a trusted advisor in leading all types of team member investigations handled by team member relations.  This leader is responsible for providing leaders with people strategies and recommending solutions to promote the right workplace culture.  Responsibilities include directing and implementing a full range of company policies, leading accommodations request from team members, and directing and conduct all activities related to US-based employee relations services.
Specifically, you will do the following:
  • Build a high-performing team focused on an integrated Team Member Relations strategy that is aligned to the Company’s vision and business strategies.
  • Establish Service Level Agreements and Standard Operating Procedures to fairly, timely, and consistently investigate team member relations concerns and allegations of workplace environment allegations. 
  • Investigation responsibilities include planning, fair, timely, and consistent follow-up with all complaints.  Developing and managing reporting for business partners and leaders including documentation, recommendations for conclusion, and workplace solution action plans.  Manage all work with high degree of confidentiality.
  • Strong understanding of applicable federal and local employment laws and practices.
  • Provide appropriate advice on team member issues, including performance management, disciplinary issues, and partner with leadership, labor relations during grievance process.
  • Interpret policies and procedures, and provide fair and equitable employment practices for both company culture and local laws.
  • Provide general human resources guidance, advice and counseling in the areas of performance management and coaching/development.
  • Collaborate with data analytics team to build reporting trend analysis used to make recommendations for the workplace environment.
  • Develop and provide appropriate training in partnership with legal and labor relations to leadership.  
Required Qualifications
  • At least 10 years’ experience in HR, with a minimum of 5 years leading a team of employee relations and investigation experts/specialist
  • Undergraduate degree in Human Resources, Business, or related field or equivalent experience/training; Graduate degree in HR, Business, or related field preferred
  • Periodic travel is required.
Preferred Qualifications
  • Excellent verbal and written communication skills, including the ability to interact effectively with employees at all levels within the organization including presentation skills.
  • Ability to work independently with minimal supervision, as well as function effectively as a member of a team.
  • In-depth knowledge of local, state and federal employment laws.
  • Previous work experience in employee relations and multiple HR disciplines preferred
  • Strong analytical skills, with demonstrated ability to analyze data and make sound recommendations.
  • Ability to manage several projects, events, and programs simultaneously.
  • Demonstrated superior leadership and management skills.
  • Ability to consistently practice outstanding business judgment with unquestionable ethical practices.
  • Believes in and promotes the American Airlines five leadership attributes:
    • Caring –we care about all team members
    • Collaboration – We succeed as a team
    • Development – We build future leaders
    • Results – We drive to be the best
    • Future – We continually challenge the status quo
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Gyna M. Bivens
President & Executive Director
North Texas LEAD

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