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Sr. IT Manager

Location: Fort Worth, TX
Job # 11544893
Date Posted: 10-31-2018
The City of Fort Worth Water Department is a regional utility serving more than 1.3 million customers in Fort Worth and 30 surrounding cities. The utility has more than 255,000 retail connections and 990 employees.
As the Senior IT Manager you will lead the utility’s Information Technology (Water IT) section. You will be responsible for implementing, managing and maintaining the strategic, mission critical systems of the utility. These include the system integrations and network infrastructure acquisition for the MyH2O program, which includes Advanced Metering Infrastructure. This program will provide retail customers with new tools and information to better understand and manage their water use, promote efficiencies from treatment to tap, and improve processes and operations across the utility. In addition to the needs of the MyH2O program, this position manages numerous other core business processes and systems operated by the utility, including the Water Customer Information system, Customer Relationship Management system, Customer Relations Call Center VOIP phone system, Water GIS, and the Asset and Work Management system to provide additional functionality, transparency and efficiency across the utility. This position directs, coordinates and administers technology projects and contracts of the utility; develops utility technology policies, procedures and strategies; and formulates and defines system scope and objectives.
The Senior IT Manager reports to the Assistant Director of Management Services and leads the utility’s Water IT section consisting of 33 positions and a budget of approximately $12 million. This section is structured around five key areas, consisting of Infrastructure, Data Systems Management, Water Applications, Water GIS, and Business Planning. The IT organization is process-centered, rather than a traditional hierarchical/functional organization, to support core end-to-end business processes which enables staff to maintain situational awareness for critical operations. As a result, IT is part of the core processes rather than an external support service. This Manager position is integral to strategic IT planning within a complex business environment and Water IT’s alignment with its strategic goals.
The Senior IT Manager job duties include:
  • Direct, manage and administer technology projects and contracts.
  • Develop and implement IT goals and objectives for the utility.
  • Establish schedules and methods for providing information systems and services.
  • Direct the planning, development and implementation of technology policies, procedures and strategies for the utility.
  • Serve as a management IT liaison between the City’s departments, utility personnel and outside vendors and agencies; and assist utility staff with various aspects of information systems.
  • Coordinate major IT purchases and decisions with the City’s ITS Department.
  • Ensure that disaster recovery protocols and procedures are in place for critical systems.
  • Participate in the development of the Water IT section’s budget. Forecast funds needed for staffing, equipment and materials; monitor and approve expenditures; and implement adjustments, as needed.
Minimum requirements include:
  • Bachelor’s degree with major course work in Computer Science, Engineering, Management Information Systems, Computer Programming, Computer Technology or related field.
  • At least six years of experience leading information systems design/administration, computer systems analysis, or computer programming, including three years of administrative and supervisory responsibility.
Preferred experience includes:
  • Broad experience in the functional IT areas of Asset Management and Work Order Systems, Data Center, Systems Support, GIS, Applications Development, Wireless Communications, Cloud Technologies, Mobility, Network and Cyber Risk Management.
  • Experience developing and communicating a clear vision and strategic direction for IT services, preferably for a utility or municipality.
  • Skill in project management, problem solving, critical thinking, and systems analysis.
  • Knowledge of recent developments, current literature and information related to information technology. 
  • Strong program development and administration experience.   
Gyna M. Bivens
President & Executive Director
North Texas LEAD

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