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Sr. Technical Analyst II

Location: Fort Worth, TX
Job # 11565773
Date Posted: 11-04-2018
DUTIES/RESPONSIBILITIES
BNSF Railway, has an exciting opportunity for an experienced telecommunications networking professional.  This position is part of tiered support function responsible for monitoring and managing the communications network in a 24x7 Network Operation Center (NOC) environment.
 
This position will maintain and provide systems support for the network operations platforms, including but not limited to:
  • IP Microwave backhaul, Cisco routers/switches (Edge and Core Data Center), VoIP, QOS, wireless LANS, monitoring software, scripts and network fault and performance output.
  • Providing tier II support on escalated issues within the NOC, and contributing to processes and procedures for best networking practices for BNSF. 
  • Coach and mentor junior engineers to assist with development of troubleshooting techniques and cause determination.
  • Ensure system availability, drive recovery efforts during outages to restore service, and ensure problem management follow up for root cause analysis.  
 
The successful candidate will be able to: 
  • Effectively use tools and resources to monitor the network so that the team can proactively respond to problems before they impact the customer. 
  • Coordinate resources to troubleshoot incidents, restore service, assess impact and effectively communicate with field personnel across the BNSF system. 
  • Communicate effectively across all levels of management, with service providers, and customers to ensure incidents are escalated and resolved in a timely manner.  
  • Successfully execute Incident, Problem, and Change Management Processes
 
BASIC QUALIFICATIONS
  • Bachelor’s degree with preferred emphasis in Computer Science, Information Systems, or a related field OR 7+ years of experience in Network Operations
  • Cisco routing and switching experience, including BGP, OSPF, EIGRP, VoIP, QOS, load balancing, packet shaping and all wireless LAN technologies.
  • Candidates must have strong communication, interpersonal, and project management skills.
  • Candidate must be willing to work in a 7x24 hour 365 day a year operation control center. 
  • Candidate must be willing to provide rotating 24 x 7 on-call support
  • Candidate must be an effective verbal communicator and possess the ability to work within a team. 
  • Candidate should be detail oriented, well organized, assertive, and be able to manage multiple tasks simultaneously. 
 
PREFERED QUALIFICATIONS
  • Railroad or Transportation Industry Knowledge
  • RF Knowledge and P2P Microwave System Experience
  • Signaling Systems/Train Control
  • Capacity Bandwidth Management for Enterprise Networks
  • VoIP Support
  • CCNA, CCNP
  • Firewall/Network Security
BENEFITS
BNSF offers competitive benefit programs and services including, but not limited to 
  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Retirement Pension Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program
BNSF Railway is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
BACKGROUND INVESTIGATION ELEMENTS
  •     Criminal history 
  •     Last 7 years of driving history
  •     Last 5 years of employment history to include military service
  •     Social Security number
  •     Education
MEDICAL REVIEW ELEMENTS:
  •     Medical evaluation
  •     Drug Screen
  •     Other elements as needed
DRUG TEST ELEMENTS:
BNSF is committed to a safe and drug free work place and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping BNSF safe and drug free.
 


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